AI in Action — Takeaway Guide
Mass Digital Government Summit · September 22, 2026 · Jamie Taschetti, SMX
The 4-Part Prompt
Role→Context→Task→Format
Booster 1: Give an example (few-shot)
Booster 2: Iterate — tell it what NOT to do
5 Things to Try Monday
- Summarize a long document (RFP, policy, report)
- Draft a constituent reply with guardrails
- Turn messy meeting notes into structured action items
- Ask AI to explain a technical concept in plain language
- Build a prompt template for a task you do every week
The "Never" List
- Never put PII, CJIS, FTI, PHI, or secrets into AI
- Never send AI output without human review
- Never treat AI as a system of record
- Never skip your agency's AI/data policy
- Never assume AI output is correct — verify everything
How to Start
- Get your knowledge searchable (organize docs, put them somewhere indexable)
- Pick one repetitive task and try AI on it this week
- Share what works with your team